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Terms and Conditions


In these Terms and Conditions:

“Conditions” means these Terms and Conditions

“Hire Period” means the period for which you have agreed to hire the Vehicle

“Owner” means the owner of the Vehicle that you are hiring

“us or we” means VW Campers 4 Hire UK Ltd

“Vehicle” means the vehicle that you have agreed to hire

“you or your” means you, the hirer


We offer vehicles for hire strictly in accordance with these Conditions. We act
solely as agent for the contract for hire between the Owner and you.

Please read this agreement carefully. By placing an order with us and by taking the
Vehicle you will be deemed to have read, understood and agreed to these

No additions, alteration or substitution of these Conditions shall bind us or the
Owner unless they are expressly accepted in writing by a person authorised to
sign on the Owner’s behalf.


Charges for the Hire Period (“the Hire Charge”) are based on our price list at the time
of booking. An initial payment of £250 is required to confirm the booking. This
is a deposit (“the Deposit”) which is non-refundable. A binding contract for
the hire will come into existence when we issue your booking acceptance. We are
under no obligation to accept any booking.

The balance of the Hire Charge (“the Balance”) is payable six weeks prior to the
start date of the Hire Period, or at the time of booking if you book less than
six weeks from the start date of the Hire Period.


Unless otherwise agreed with the Owner, the Vehicle will be available on the day of
collection from the agreed location at the agreed time and must be delivered
back to the agreed location at the agreed time on the last day of the Hire

If you do not bring the Vehicle back on time you will be liable to be charged for
every day or part day you have the Vehicle after you should have returned it at
the daily rate of the Hire Charge plus 50%. Should the late return of the
Vehicle make us liable for extra costs (e.g. compensation of the next hirer) we
reserve the right to recover these costs from you.

There are no refunds for Vehicles returned early.


All cancellations must be notified in writing to us by first class post to our
registered office but please call us immediately to inform us as this will
improve the chances of rehiring the Vehicle.

If notice of cancellation is received in writing to our registered office more
than 6 weeks prior to the commencement of the Hire Period, the Deposit will be
forfeited. Should you cancel within 6 weeks of commencement of the Hire Period
all of the Hire Charge will remain due and payable.


a. We and the Owner reserve the right to cancel the hire if, at the commencement
of the Hire Period

- the driver’s licences are invalid

- you have not provided the required documentation (referred to in Condition 10) to the Owner.

In these circumstances the total Hire Charge will be forfeited.

b. If you fail to pay the Balance at least six weeks prior to the commencement of
the Hire Period or at the time of booking if your booking is less than 6 weeks
from the commencement of the Hire Period or if you fail to provide any details
that we request that you provide (referred to in Condition 10) we reserve the
right to cancel the hire. In these circumstances you will forfeit the Deposit
and we reserve the right to retain or require payment of an appropriate
proportion of the Balance as compensation for loss of revenue.

c. We and the Owner have the right to cancel the hire and refuse to hand over the
Vehicle to any person who, in the reasonable opinion of the Owner or Us, as
applicable, is not suitable to take charge. In such cases, the Hire Charge paid
will be refunded in full save for where it is reasonable for us or the Owner to
cancel the hire in which case you will forfeit the Deposit and we reserve the
right to retain or require payment of a proportion of the Balance as
compensation for loss of revenue.

Should the hire be cancelled under this Condition 6 neither the Owner nor us has any
further liability. You are strongly advised to insure against unavoidable


Occasionally vehicles are not available as agreed. If your booking has to be cancelled
because the vehicle that you booked is no longer available we, on behalf of the
Owner, will offer you the choice of an alternative vehicle. This may be of
similar size to the vehicle booked or larger, and will be similarly equipped.
In this event, you will not be liable for higher rental charges. If a smaller
vehicle is offered and accepted, the difference in charges will be refunded. If
a larger vehicle is offered, neither we nor the Owner are not liable for
additional expenses e.g. higher ferry charges, fuel costs and road tolls. Apart
from as mentioned in this condition no liability will be accepted for any
expenditure (including increased travel expenses to the vehicle) should you
agree to the hire of the alternative vehicle.

Should you not agree to the alternative vehicle that we offer we will provide a full
refund of all monies you have paid for your booking save for the Deposit. Our
liability to you will be limited to the return of the Balance paid or required
to be paid.


The Vehicle is insured for the period of the hire ONLY and a copy of the insurance
policy is available from our head office on request. By signing the attached
form you are accepting the conditions of the hire insurance policy. Fully
Comprehensive insurance is included within the Hire Charge. A late return of
the Vehicle would incur a traffic offence under the road traffic act. You are
advised to take out additional personal holiday insurance.


Prior to the commencement of the Hire Period we require a returnable security
deposit from you. This is a bond in the sum of £1000 for motorhomes and high
value camper vans or £500 for the majority of camper vans. This can be paid by
cleared cheque (before Hire Period) or by BACS bank transfer. Costs will only be taken on return of the Vehicle to pay or part-pay for any loss or damage suffered as a result of your breach of these Conditions (in particular you are referred to Condition 20) or to cover the insurance excess on the insurance policy should it be necessary to
claim on the insurance policy. You agree that any such costs will be released to us as agent for the Owner.


Drivers must be over 25 and under 74 years of age and have held a domestic driving
licence for at least 3 years. In certain circumstances at our discretion the
lower age limit can be reduced to 23. The licence must be unendorsed (except
for speeding and parking offences) although at our absolute discretion we may
allow the hire to commence even if the licence is otherwise endorsed. The
licence must be produced at the time of collecting the Vehicle. Visitors from
abroad must hold a current international driving permit or licence.

You must use our integrated online form to provide us with all necessary details of
the driver that we request so that we can deal with the insurance of the
Vehicle during the Hire Period.

Two forms of proof of identity along with photographic identification (either a
passport or photographic driving licence) must be produced by you at the start
of the Hire Period i.e.: your most recent Utility bills, Bank statements or
Credit Card statements. Mobile phone bills are not acceptable.

Should you fail to provide the necessary information or produce the correct
documentation in accordance with this Condition 10 the booking may be cancelled
under Condition 6.

There will be an additional charge to the standard Hire Charge should the licence be
foreign or endorsed. This additional charge will be advised to you at the time
of booking.



a. The Vehicle must only be driven by you and any other driver named on the hire
insurance policy, or by anyone else we authorise in writing. You and/or any
other authorised driver will:

b. Not use the Vehicle for hire or reward;

c. Not use the Vehicle for any illegal purpose;

d. Not use the Vehicle for racing, pacemaking, testing the Vehicle’s
reliability and speed or teaching someone to drive;

e. Not use the Vehicle while under the influence of alcohol or drugs;

f. Not drive the Vehicle outside England, Scotland and Wales, unless we have
given you written permission;

g. Not overload the Vehicle;

h. Not if the Vehicle is a commercial vehicle, use it for a purpose for which
you need an operator’s licence if you do not have one.

i. Not carry more passengers than the seating capacity of the Vehicle or allow
the Vehicle to be overloaded.

j. All drivers must be aware of the (unusual) height of the motorhome and are
responsible for ALL damage if driven under an obstruction that is too low for
the vehicle to clear. The obvious examples are low bridges, trees, height
barriers into car parks etc. In this event neither the basic vehicle insurance
nor the CDW (if applicable) will apply and the hirer will be responsible for
the repair of all damages. Overhead damage is deemed as any damage to any part
of the vehicle which occurs above 6 feet (1.83 metres) and or any third party

k. Be responsible for all fines and costs (including court costs) for parking,
traffic or other offences, congestion charges (including any costs which arise
if the Vehicle is clamped) and you will pay the appropriate authority any fines
and costs if and when the authority demands this payment.


a. You must look after the Vehicle and the keys to the Vehicle. You must always
lock the Vehicle when you are not using it, and use any security device fitted
to or supplied with the Vehicle. You must always protect the Vehicle against
bad weather which can cause damage. You must make sure that you use the correct

b. You must not sell, rent or dispose of the Vehicle or any of its parts. You
must not give anyone any legal rights over the Vehicle.

c. You must not let anyone work on the Vehicle without the Owner’s permission.
If the Owner does give you permission, you will only receive a refund if you
have a receipt for the work.

d. You must let the Owner know as soon as you become aware of a fault in the

e. You must ensure that the Vehicle is kept in good condition and repair

f. You must bring the Vehicle back to the place agreed, at the time agreed and
remain responsible for the Vehicle until this time. The Owner must see the
Vehicle to check that it is in good condition.

g. Before you bring back the Vehicle you must check that you have not left any
personal belongings in the Vehicle.

h. You must not tamper with the mechanics of the Vehicle at any time.

13. PETS

All animals other than guide dogs have to be approved by us at the time of booking.
If approved, all damage however caused by the animals will be charged to you in
full. There will be a weekly fee of £25.


Smoking is strictly prohibited in all Vehicles.


Bed linen, pillows and towels are not provided with the Vehicle as standard. If you
specifically require these items or are travelling from abroad please enquire
about availability.  A small charge will
be made for this.

16. GAS

One bottle of gas is included in the Hire Charge but should you need to replace an
empty bottle during the course of your hire, this is your responsibility.


If you do breakdown you should:

Contact the breakdown service that covers the Vehicle. Inform the Owner immediately. In
the unlikely event of a breakdown, you should seek the help of the appropriate
breakdown company quoting the registration number of the Vehicle. You are only
authorised to request repairs up to a value of £50, repairs costing in excess
of £50 must first be authorised by the Owner PRIOR to the work being undertaken.


If you have an accident you must not admit responsibility. You should get the
names and addresses of everyone involved, including witnesses. You should also:

a. Make the Vehicle secure.

b. Tell the police straight away if anyone is injured or there is a
disagreement over who is responsible;

c. Contact the Owner immediately. You must produce an accident report sending
one copy to the Owner and one copy to our head office.



You are responsible for any damage to windscreens and windows, punctures or other
damage to tyres during the hire. Where possible it should be repaired or
replaced as appropriate and paid for by you at the time but you should contact
the Owner to seek instructions before carrying out the repair.


Where damage is caused to the Vehicle during the hire we may, at our absolute
discretion, utilise the insurance policy to claim for the loss or damage
sustained. In these instances you will be liable for the excess. If we claim
under the insurance policy this will not reduce your liability under any other
provision of this Condition 20. We will not claim under the insurance policy
where damage to the Vehicle is caused by a breach of any of these Conditions.

You agree that you will be liable for any damage sustained to the Vehicle during
the hire where such loss or damage is not claimed under the insurance policy.
You also agree that you will be liable for any loss or damage suffered by us or
the Owner resulting from you breaching these Conditions.

Without limiting the generality of the above this includes the following charges:

a. Our reasonable administration charges for resolving damage to the Vehicle.

b. Charges for any loss or damage to the Vehicle (even if it is accidental or
not your fault) subject to the cover provided by the hire insurance.

c. Charges for damages to windscreen and windows, punctures, or other damages
to tyres

d. A minimum £150 valeting fee will be charged if the Vehicle is not returned in the condition
it was collected in with regards to interior cleanliness or if you do not
comply with Condition 14.

e. The cost of making good any damage to the interior of the Vehicle (including

cigarette burns) living or cooking equipment if not remediable under 16.c

f. The cost of making good any damage caused to the Vehicle caused by improper

g. A standard £50 fee for un-emptied toilet cassettes at the end of the hire.

h. A refuelling service charge if you have used, and not replaced, more fuel
than was provided at the start of the hire. The charge is based on the cost of
the fuel plus £20.

i. Any costs and reasonable administration charges which arise when we or the
Owner deal with your failure to pay charges that you are responsible for under
Condition 11(k).

j. Any charges arising from Customs and Excise or Immigration Authorities
seizing the Vehicle, together with a loss-of-income charge while the Owner
cannot rent out the Vehicle, if and when we demand this payment.

k. Any published or agreed rates for delivering and collecting the Vehicle

l. Interest which will be added every day to any amount you do not pay on time,
at the rate of 4% a year above the base lending rate of Bank of England from
time to time. Value added tax and all other taxes on any of the charges listed
above, as appropriate. You are responsible for all charges, even it you have
asked someone else to be responsible for them.

We will utilise the damage bond referred to in Condition 9 to meet any amounts for
which you are liable under this Condition 20. Should the damage bond be
insufficient to cover all of your liability you agree to pay the additional
amounts for which you are liable within 28 days of our demand.


Unfortunately, events beyond the Owner’s control occasionally affect bookings. When reference
is made to such events in these Conditions this means any event(s) or
circumstance(s) which the Owner could not, even with all due care, foresee or
avoid. Neither us nor the Owner can accept responsibility or pay any
compensation, costs or expenses where the performance of your contract with the
Owner is prevented or affected or you otherwise suffer any loss or damage as a
result of events beyond the Owner’s control. This includes any delays to and/or
restrictions to the hire to which you may be subject. However, if your booking
has to be cancelled as a result, we, on behalf of the Owner, will offer you the
choice of an alternative vehicle (if available) or refund as described in
Condition 6. Our liability will be limited to the return of any monies paid by


Neither we nor the Owner will be responsible for any claims in respect of any loss or
damage to personal belongings or effects of you or any other person or persons.


Neither we nor the Owner will be responsible for hotel costs, losses or any other
expenses subsequent to a breakdown. You are strongly advised to take out
personal travel insurance to cover against termination of the hire due to the
unlikely event of a breakdown.

No responsibility can be accepted by us or the Owner for any loss or damage or
expense which occurs as a result of any accident.


Any vehicle that you park at the Owner’s premises is parked solely and absolutely
at your risk.


Neither we, nor the Owner will be liable to you for any loss of profit or for any
special, consequential or indirect damage or loss suffered.

Nothing in this clause or in these Conditions shall be construed to operate so as to
exclude or limit any liability for death or personal injury caused by our
negligence or of our servants, employees or agents or to exclude or limit any
liability in respect of fraud or fraudulent misrepresentation.



Notwithstanding anything stated elsewhere in these Conditions, we will be entitled to end this
agreement straight away if:

a. We find out that your belongings have been taken away from you to pay off your

b. Being an individual you become subject to a bankruptcy order

c. Being a company, you go into liquidation

d. you make a proposal to enter into any voluntary arrangement

e. You are in breach of any of these Conditions

If we end the agreement if will not affect our right to receive any money we are
owed under these Conditions.


Both the hire charge and the security deposit can be paid using the above facilities but they will be subject to their standard charges.


If you are in breach of any of these Conditions we can give the information you
have provided to credit reference agencies, the Driver and Vehicle Licensing
Authority (DVLA), debt collectors and any other relevant organisation. We may
also disclose your information if we are required to do so by law.



Any complaints should be received in writing at our registered office (email not
included) within 7 days of the Vehicle being returned from hire.


Any notice required to be given under these Conditions should be sent by prepaid
first class post or e-mail to that party’s registered office or to its last
known address.


If any provision of these Conditions is held to be void, illegal or unenforceable
under any enactment or rule of law such term or provision shall to that extent
be deemed to not form part of these Conditions but all other provisions of
these Conditions shall remain in full force and effect.


This agreement is governed by the laws of England and Wales. You agree that any
dispute will be settled in the courts of England and Wales. • All Rights Reserved


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